Refund policy
Refund & Returns Policy
At The Rolling Cart, we take pride in offering thoughtfully curated, high-quality wooden toys and sustainable products for children. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
The item must be unused, unassembled, and in the same condition as received
The item must be in its original packaging
You must provide proof of purchase (order number/receipt)
Items that are used, assembled, damaged due to misuse, or not in original condition are not eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
Sale or discounted items
Gift cards
Items marked Final Sale
Items showing signs of use, wear and tear, or damage not caused during transit
How to Start a Return
Email us at: [info@therollingcart.ae]
Please include:
Your order number
Reason for the return
Photos of the product (if applicable)
Once approved, we’ll send you instructions for returning the item.
Refunds & Store Credit
After we receive and inspect your return, we’ll notify you of the approval or rejection.
If approved, one of the following will apply:
Store Credit:
Issued for approved returns and valid for future purchases on therollingcart.com
Store credit will be shared via email and does not expire unless stated otherwise
Refund to Original Payment Method:
May be offered in cases of defective, damaged, or incorrect items
If approved, refunds will be processed to your original payment method
Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider
Shipping charges are non-refundable, unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the issue
We will arrange a replacement, store credit, or refund after verification.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
Contact Us
For any questions about returns or refunds, please contact us at:
📧 info@therollingcart.ae