Shipping policy
At The Rolling Cart, we aim to deliver your orders safely and as quickly as possible. Please read our shipping policy below for details on how and when your order will reach you.
Shipping Locations
We currently ship within the United Arab Emirates (UAE).
If you are looking to place an international order, please contact us before purchasing.
Processing Time
Orders are usually processed within 1–3 business days (excluding weekends and public holidays).
Once your order is processed, you will receive a shipping confirmation message/email with tracking details (where applicable).
Please note: During sales, promotions, or busy periods, processing times may be slightly longer.
Delivery Time
Estimated delivery time within the UAE is 2–5 business days after dispatch.
Delivery times may vary depending on your location, courier operations, weather conditions, or other factors beyond our control.
Shipping Charges
Shipping charges (if applicable) are calculated and shown at checkout before you complete your purchase.
Any promotional free shipping offers will be clearly mentioned on the website.
Delivery Partners
We work with reliable courier partners to ensure your order reaches you safely. However, The Rolling Cart is not responsible for delays caused by courier services, customs, or unforeseen circumstances.
Incorrect Address or Failed Delivery
Please ensure your shipping address and contact details are correct at checkout.
If a delivery fails due to an incorrect or incomplete address provided by the customer, any re-delivery charges will be the customer’s responsibility.
The Rolling Cart is not responsible for delays or losses resulting from incorrect address details.
Damaged or Missing Items
If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the package and product
We will investigate and arrange a replacement, store credit, or refund as per our Refund & Returns Policy.
Order Tracking
Where available, tracking details will be shared once your order is dispatched. You can use this to follow your shipment until delivery.
Contact Us
If you have any questions about shipping, please contact us at:
📧 info@therollingcart.com
🌐 therollingcart.ae